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Jakarta, Indonesia – November 2, 2026 - Uptime Institute, the Global Digital Infrastructure Authority, and the Ministry of Communication and Digital Affairs (Komdigi) today announced the signing of a Letter of Intent (LOI) to explore collaboration aimed at strengthening Indonesia's data center ecosystem through policy development, governance frameworks, operational excellence, security, sustainability, and workforce capability development.

The Letter of Intent reflects a shared interest in exploring international best practices that may support the development of reliable, secure, efficient, and sustainable digital infrastructure aligned with Indonesia's national priorities and regulatory framework.

The LOI was signed by Mustapha Louni, Chief Business Officer, Uptime Institute, and Wayan Toni Supriyanto, Director General of Digital Infrastructure, Indonesia's Ministry of Communication and Digital, during a ceremony held in Jakarta. The collaboration will examine several strategic areas, including data center policies and regulatory frameworks, global best practice and applicable standards, operational reliability and security, energy and sustainability, and education and training initiatives to strengthen industry capabilities and human resource development.

"The continued growth of the digital economy and the rapid advancement of artificial intelligence are driving increased demand for data center infrastructure across Indonesia," said Wayan Toni Supriyanto, Director General of Digital Infrastructure at Komdigi. "As the sector expands, it is important that data center development is supported by policies and governance frameworks that ensure service reliability while strengthening the competitiveness of our national industry. International best practices can provide valuable insights, but they must be carefully evaluated and adapted to Indonesia's regulatory environment, industry needs, and national priorities. The government's role in determining policy direction and national standards remains paramount."

“Indonesia is one of the region’s most dynamic digital infrastructure markets, and its rapid growth creates a significant opportunity to build strong foundations for the decades ahead,” said Mustapha Louni, Chief Business Officer at Uptime Institute. “Through this Letter of Intent, we look forward to sharing our global experience and industry best practices to inform discussions on data center policy, governance, performance standards, and workforce development. As AI reshapes demand for compute, power, and cooling, collaboration and knowledge exchange will be essential to building AI-enabled, future-proofed digital infrastructure. Together, we can help accelerate a Resilient, Available, Secure, and Sustainable ecosystem that meets Indonesia’s needs today and scales with its ambitions tomorrow.”

Alongside the signing, Uptime Institute led a three-day workshop focused on data center policy, governance, and regulatory frameworks. Leveraging the knowledge and experience of Uptime Institute’s global experts, the workshop served as a platform for dialogue and knowledge exchange between government representatives and industry stakeholders. Participants explored international perspectives, emerging industry practices, and considerations for supporting the development of a reliable, secure, efficient, and sustainable digital infrastructure ecosystem aligned with Indonesia’s national priorities.

The Letter of Intent builds upon ongoing dialogue between the Directorate of the Komdigi and Uptime Institute and reflects a mutual commitment to initiatives that support infrastructure reliability, operational excellence, sustainability, and national capacity building.

Uptime Institute looks forward to continuing its engagement with Komdigi to support the development of Indonesia's digital infrastructure ecosystem and contribute to the country's long-term digital transformation objectives.

About Uptime Institute

Uptime Institute is the Global Digital Infrastructure Authority. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency. These benchmarks assure customers that their digital infrastructure will perform consistently with their business needs under any operating conditions. With more than 4,300 awards issued globally and over 1,400 active projects in 120 + countries, Uptime has helped tens of thousands of companies optimize critical IT assets while managing costs, resources, and efficiency.

The organization’s Tier Standard is the IT industry’s most trusted and adopted global standard for data center design, construction, and operations. Core offerings include Tier Certifications, Management & Operations reviews, AI Infrastructure Advisory, Data Center Risk Assessments, Energy & Sustainability Assessments, Cybersecurity Assessments & Ratings, and IT Advisory Services. 

Uptime Education programs have been completed by more than 100,000 data center professionals, establishing Uptime as the Learning & Development partner of choice worldwide. The combined offering spans every stage of a digital infrastructure career — from entry-level staff and apprentices through to post-graduate MA degrees in Data Center Leadership for experienced, long-serving professionals. The availability, resiliency, sustainability, security, and business value of this critical infrastructure still depend overwhelmingly on the workforce that operates it — on the skill, training, and education of every individual team member.

Uptime Institute is headquartered in New York, NY, with offices in London, Sao Paulo, Dubai, Riyadh, Singapore and Madrid, and full-time Uptime professionals based in over thirty-four countries around the world.

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NEW YORK, NY – July 28, 2026 – Uptime Institute today released the findings of its 16^th Annual Global Data Center Survey, the most comprehensive study of the digital infrastructure sector. The 2026 results reveal an industry navigating workforce constraints, escalating outage expenses, even as rising costs remain the top concern for management teams.

Financial Pressure and Resource Constraints Intensify:
While high costs continue to be a primary concern for data center leaders, the 2026 survey also highlights escalating concerns over capacity forecasting, power availability, and supply chain disruptions.

Power efficiency gains remain gradual. The industry saw minor improvements in average Power Usage Effectiveness (PUE) levels this year. While newer facilities may boast highly efficient designs, overall global progress is slowed by legacy infrastructure.

The AI and Density Reality Check:
Despite market enthusiasm for Artificial Intelligence, expectations for AI in data center operations cooled slightly in 2026. Operators express the highest levels of trust for lower-risk AI applications, such as sensor data analytics and predictive maintenance, rather than autonomous control.

Power demands per rack are climbing, driven by AI but also by other enterprise applications. Average modal rack densities continue their slow upward trajectory, with a growing number of operators now reporting peak rack densities of 30 kW or higher to support advanced computing workloads.

Outages: Fewer Incidents, Higher Price Tags:
The 2026 data shows a positive, long-standing trend: fewer operators reported experiencing an impactful outage over the past three years. However, systemic risks are an emerging concern. One in ten outages is still classified as serious or severe, and the financial and operational costs of these failures continue to climb sharply.

Critical Staffing Shortages and Sustainability Progress:
The industry talent drought is worsening. More than half of all respondents in 2026 report difficulties finding qualified candidates for open positions, while staff turnover remains a persistent problem – with staff often lured away by other data center companies.

On the environmental front, corporate accountability is rebounding. The share of organizations actively collecting sustainability metrics returned to a gradual upward trend in 2026. Progress is particularly notable in resource tracking, with more than half of all operators now recording their water consumption. But tracking of carbon emissions remains a minority activity.

About the Survey:
Uptime conducted this year’s Annual Global Data Center Survey online and via email and collected responses from more than 800 data center owners and operators. Nearly one in four respondents work for professional IT/data center service providers — that is, staff with operational or executive responsibilities for a third-party data center, such as those offering colocation, wholesale, software, or cloud computing services.

The survey participants represent a wide range of industry verticals in multiple countries. More than half (52%) are located in North America and Europe. The number of respondents (n) varies between individual questions because respondents are not required to answer every question.

Learn More:

Download the executive summary report here and register for the webinar here covering key trends and takeaways from the survey results on July 29th at 9:00 AM PDT (9:00 AM PDT, 12:00 PM EDT, and 5:00 PM BST). To join our Uptime Institute Bright Talk Channel, go to https://www.brighttalk.com/join/.

About Uptime Institute

Uptime Institute is the Global Digital Infrastructure Authority^®. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency. These benchmarks assure customers that their digital infrastructure will perform consistently with their business needs under any operating conditions. With more than 4,300 awards issued globally and over 1,100 active projects in 120+ countries, Uptime has helped tens of thousands of companies optimize critical IT assets while managing costs, resources, and efficiency. Uptime’s Tier Standard is the IT industry’s most trusted and adopted global standard for data center design, construction, and operations. Core offerings include Tier Certifications, Management & Operations reviews, AI Infrastructure Advisory, Data Center Risk Assessments, Energy & Sustainability Assessments, Cybersecurity Assessments & Ratings, and IT Advisory Services.

Uptime Education programs have been completed by more than 100,000 data center professionals, establishing Uptime as the Learning & Development partner of choice worldwide. The combined offering spans every stage of a digital infrastructure career—from entry-level staff and apprentices through to post-graduate degrees in Data Center Leadership for experienced, long-serving professionals. The availability, resiliency, sustainability, security, and business value of this critical infrastructure still depend overwhelmingly on the workforce that operates it—on the skill, training, and education of every individual team member. Uptime Institute is headquartered in New York, NY, with offices in London, Sao Paulo, Dubai, Riyadh, Singapore, and Madrid, and full-time Uptime professionals based in over thirty-four countries around the world.

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Agreement signed at U.S.-Iraq Business Summit brings the world’s most trusted digital infrastructure standards to Iraq

WASHINGTON, D.C. – July 29, 2026 – Uptime Institute and Tech964 Holding Limited (T964), Iraq’s leading digital infrastructure company, today announced a landmark strategic partnership to accelerate Iraq’s digital transformation. The partnership combines the world’s leading authority in digital infrastructure standards with the company building the critical infrastructure underpinning Iraq’s digital economy. The agreement was signed at the U.S. Chamber of Commerce U.S.-Iraq Business Summit on July 17, 2026, during the official U.S. visit of Iraqi Prime Minister Ali Al-Zaidi, at a historic summit that produced more than 50 agreements valued at over USD $60 billion and marked a powerful new era of economic cooperation between the United States and Iraq.

Under the agreement, T964 has been appointed as Uptime Institute’s business partner in Iraq, working jointly to advance data centre standards, professional capacity building, and resilient digital infrastructure across the nation.

As Iraq’s leading digital infrastructure company, T964 is the principal private-sector enabler of nationwide digital transformation initiatives, operating at the core of the country’s digital infrastructure ecosystem. Through its investments in carrier-neutral data centres, telecommunications infrastructure, cloud enablement, cybersecurity, fintech infrastructure, and AI-ready digital platforms, T964 is building the critical infrastructure that powers Iraq’s government, enterprises, financial sector, and digital economy.

The partnership combines Uptime Institute’s globally recognised authority in digital infrastructure standards with T964’s national leadership, bringing world-class certification, operational excellence, and international best practices to Iraq.

“This partnership represents a defining milestone in T964’s mission to build Iraq’s digital future,” said Ali El Akabi, Chief Executive Officer of T964. “As the company leading the development of Iraq’s digital infrastructure ecosystem, our responsibility extends beyond building data centres—it is about creating the trusted digital foundation upon which governments, enterprises, financial institutions, cloud providers, and future AI infrastructure will operate. By combining Uptime Institute’s globally recognised standards with T964’s national platform, we are creating infrastructure that meets the highest international benchmarks while positioning Iraq as a credible digital hub connecting the Middle East with global technology markets.”

“In T964, we have found a partner whose ambition and execution match the scale of Iraq’s opportunity,” said Mustapha Louni, Chief Business Officer, Uptime Institute. “As the company leading Iraq’s digital infrastructure transformation, T964 is uniquely positioned to bring global standards to a market entering a defining phase of digital growth. Together, we are building the trusted infrastructure that will support Iraq’s digital economy for decades to come.”

The U.S. Chamber of Commerce served as the premier venue for the signing, underscoring its vital role in fostering international economic collaboration and connecting global technology leaders with emerging markets. Driven by the strategic alignment between the U.S. and Iraqi governments, the partnership aims to deploy resilient, sustainable, and globally recognized digital infrastructure. Through targeted knowledge transfer and local talent development, Uptime Institute and T964 are establishing the foundational pillars necessary to attract international investment and secure Iraq’s digital future.

About Uptime Institute

Uptime Institute is the Global Digital Infrastructure Authority. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency. These benchmarks assure customers that their digital infrastructure will perform consistently with their business needs under any operating conditions. With more than 4,300 awards issued globally and over 1,100 active projects in 120+ countries, Uptime has helped tens of thousands of companies optimize critical IT assets while managing costs, resources, and efficiency. The organization’s Tier Standard is the IT industry’s most trusted and adopted global standard for data center design, construction, and operations. Core offerings include Tier Certifications, Management & Operations reviews, AI Infrastructure Advisory, Data Center Risk Assessments, Energy & Sustainability Assessments, Cybersecurity Assessments & Ratings, and IT Advisory Services. Uptime Education programs have been completed by more than 100,000 data center professionals, establishing Uptime as the Learning & Development partner of choice worldwide. Uptime Institute is headquartered in New York, NY, with offices in London, Sao Paulo, Dubai, Riyadh, Singapore, and Madrid, and full-time Uptime professionals based in over thirty-four countries around the world.

About T964

T964 is a leading technology, connectivity, artificial intelligence, and digital infrastructure investment group headquartered in the Middle East, investing in and developing the critical platforms that power modern economies: telecommunications networks, data centers, cloud ecosystems, AI platforms and solutions, cybersecurity services, fintech infrastructure, and digital transformation initiatives.

Built on a strong operational foundation in Iraq, T964 bridges global technology leaders and high-growth regional markets through disciplined governance, long-term investment, and strategic partnerships, with a mission to unlock economic opportunity, accelerate AI-driven solutions, and build trusted infrastructure for governments, enterprises, and communities across the region. www.tech964.com

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8^th Annual Report analyzes data on IT and data center outages including causes, frequency, costs, and consequences

NEW YORK, NY – May 13, 2026 – Uptime Institute today announced the release of its 8th Annual Outage trends report, an ongoing series from Uptime Institute Intelligence analyzing IT service resiliency. Outage prevention continues to be a central focus for data center operators as demand growth, AI-driven workloads and power constraints reshape risk profiles. As design and operations improve, operators must still navigate greater system complexity, grid instability, deeper interdependencies and evolving external threats. The 8^th Annual Outage Analysis 2026 report analyzes recent data on the causes, frequency and consequences of IT and data center outages.

For the fifth consecutive year, Uptime Intelligence Research suggests that outage frequency on a per-site basis is declining. However, the pace of improvement has slowed compared to previous years and approximately 1 in 10 note their last outage had serious or severe impacts.

In publicly reported outages, external infrastructure failures are becoming more prominent. Also, outages linked to fiber and connectivity issues are rising and more likely to result in extended disruptions.

“Outages overall have slowed down, and overall, digital infrastructure is remarkably resilient. But further resiliency gains are becoming harder to achieve,” said Andy Lawrence, founding member and executive director, Uptime Intelligence. “We believe that over time, failures will increasingly not be the result of a single point of failure, but instead be linked to complex interactions between systems, including software, networks, and external dependencies. While site based electrical and mechanical infrastructure remain a critical building block that needs to be resilient, digital infrastructure is becoming more distributed with outages originating outside the data center, including those tied to power availability, network connectivity or the reliance on external cloud services playing a larger role.”

Uptime’s annual outage analysis is unique in the industry and based on data from a variety of sources, including publicly available reports (e.g., information reported in news and social media), Uptime surveys (such as the Annual Uptime Institute Global Data Center Survey and the Uptime Institute Data Center Resiliency Survey 2026). This information is further supplemented with information from Uptime Institute members and partners, and its database of publicly reported outages.

Key Findings Include:

• For the fifth consecutive year, outage rates on a per-site basis are declining. However, the pace of improvement has slowed.
• External infrastructure failures are becoming more prominent in publicly reported outages – possibly indicative of a long-term trend foreseen in Uptime predictions. Outages linked to fiber and connectivity issues are rising and more likely to result in extended disruptions.
• Outage costs continue to edge upward. In Uptime’s 2025 Annual Survey, 57% of respondents said their most recent major outage cost more than $100,000. For the second consecutive year, 1 in 5 reported costs exceeding $1 million. Around one in ten say their last outage had serious or severe impacts.
• Power remains the leading cause of impactful outages, but the risks are evolving. Failures involving UPS systems, transfer switches and generators are dominant; however, worsening grid constraints and high-density workloads are introducing new pressure points.
• Operators are adapting investment strategies toward automation and control systems to manage complexity, while resiliency assessments remain more focused on internal systems than on external and systemic risks. However, more automation can cause different classes of problems.

For 2026, failures to follow established procedures remain the leading driver of human error-related outages. Issues such as inconsistent or unclear processes are also common, alongside installation and in-service errors.

Over the nine years that Uptime has been tracking publicly reported outages, third-party IT and data center service providers — including cloud and internet giants, telecommunications, and colocation companies — have accounted for about two-thirds of those reported. This reflects a structural shift in the industry that may still require further adaption at a contractual and financial level.

Learn More:

For further insight into Uptime’s latest research on digital infrastructure failures, register to attend the upcoming 2026 Annual Outage Analysis webinar on Wednesday, May 13th at 9:00 a.m. PDT (12:00 PM EDT, 5:00 PM BST) here and on demand afterwards. A 9-page Executive Summary, an excerpt of a much more detailed, 29-page report, is available for download here.

To access the entire Annual Outage Analysis 2026 Report and Uptime Intelligence on an evaluation basis, please visit https://intelligence.uptimeinstitute.com/request-evaluation. The full report is available to Uptime Network members and Uptime Intelligence subscribers. (Press: email [email protected])

About Uptime Institute

Uptime Institute is the Global Digital Infrastructure Authority. With over 4,000 awards issued in over 122 countries around the globe, and over 1,100 currently active projects in 80+ countries, Uptime has helped tens of thousands of companies optimize critical IT assets while managing costs, resources, and efficiency. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime’s Tier Standard is the IT industry’s most trusted and adopted global standard for the design, construction, and operation of data centers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews and assessments including SCIRA-FSI financial sector risk assessment, the Sustainability Assessment, and a broad range of additional risk management, performance, availability, and related offerings. Uptime Education training programs have been successfully completed by over 100,000 data center professionals, such as the much-valued ATD (Accredited Tier Designer) and AOS (Accredited Operations Specialist). The Uptime Education curriculum has been expanded by the acquisition of CNet Training Ltd. in 2023.

Uptime Institute is headquartered in New York, NY, with offices in London, Sao Paulo, Dubai, Riyadh, Singapore, and full-time Uptime professionals based in over thirty-four countries around the world. For more information, visit uptimeinstitute.com.

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