Competency & Confidence Assessment Modelling (CCAM®)

The World’s First Competency & Confidence Assessment Modelling (CCAM®) Tool for the Digital Infrastructure Industry

Overview

Risk affects every organization, although the types of threats that businesses face will depend on varying factors, yet many businesses struggle to accurately identify, and counter risks effectively and so increase the chances of making costly and reputational damaging mistakes.

Introducing the world’s first Competency and Confidence Assessment (CCAM®) Modelling Tool for the digital infrastructure industry that is revolutionizing the way managers identify, manage, and mitigate people risk.

The CCAM® Tool provides real-time analysis of knowledge, competence and confidence for individuals and teams and exposes root causes of employee behavior (positive and negative). It recommends individual interventions and professional development activities aimed at enhancing knowledge and positively changing behavior to ultimately reduce human related risk.

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Competency & Confidence Assessment Modelling (CCAM®) Program Details

The CCAM® Tool Process
It’s easy, we just require the names and email addresses of your teams and will register them onto the assessment. To begin the initial assessment, the individuals receive an email from us with a link to start the assessment, it can be taken on any device. The individuals read the situation paragraph and work through the questions relating to it, selecting their answer and the level of confidence in their response. Once complete, we collate the results, create individual and team reports and recommend the next steps to take.

This could be:
  • Re-assessment (to confirm good results)
  • Mentoring/coaching
  • Undertake online module learning
  • Attend a remote attendance technical education program
How Does CCAM® Work?
It is a complex and proven SaaS platform, which is supported by a team of psychologists and behavioral experts and operates within International Test Commission guidelines. The software works through situational judgement and assessment criteria to identify people risk. It focuses on identifying exactly where data center technicians’ real skills, knowledge and capability gaps are. Situational judgement assessments to identify:

  • What each employee:
    • UNDERSTANDS
    • DOES NOT UNDERSTAND
    • MISUNDERSTANDS
  • What each employee’s: CONFIDENCE is in what they think they understand
  • Which employees are going to apply: what is RIGHT
  • Which employees are going to apply: what is WRONG
However, considering the huge difference between testing someone’s memory and knowing how they will behave in a critical environment. CCAM® adds a further layer to the assessment by capturing levels of competence and confidence in each answer. This provides further crucial insight that is also used towards scoping the recommended targeted individual interventions and professional development activities. The results show on an individual and team basis and, with the ability to re-take the CCAM® Tool assessment again post-development, it provides a good measure of the success of the chosen interventions and professional development activities and therefore maximizes the opportunity to measure ROI.
CCAM® Benefits
  • Managers and C-suite Executives can feel confident that they are mitigating human related risk within their mission critical facilities
  • The CCAM® can be used multiple times to ensure success and ROI of chosen intervention
  • Being evidenced based, CCAM® provides the data to allow strategic decisions to be made quickly to mitigate risk and improve technical teams quickly
  • Added organizational and individual confidence that technical teams are working towards being the best they can
  • Knowledge and skills gained from professional development activities can provide an official certification, providing evidence of individual achievements and capabilities
  • With teams of officially certified individuals, organizations can benefit from enhanced brand reputation
  • CCAM® can also be used as a pre-employment tool